Frequently Asked Questions

I’ll create your first draft and send it to the email address provided in your order.

Please make sure to also check your Junk/Spam folder just in case.

Once you review and approve the draft, your final video will be delivered.

Yes! Depending on the package and customization type, you may send photos, video clips, ultrasound images, or special memories.

Additional editing time may be required when incorporating personal photos or videos.

If additional editing fees are required, I’ll always let you know first and provide a separate payment link before any extra work is completed.

Yes! Additional customization or add-ons can be purchased later if needed.

If an additional payment is required, a separate payment link will be sent together with your first draft video.

Yes! Many of my videos can be created in different languages, including Trip Reveal Videos, Gender Reveal Videos, Baby Announcements, Birthday Surprise Videos, and more.

You can view the currently available languages here:

Available Languages

Please note that some video styles may use specific fonts that do not support certain languages or characters. In those cases, a similar font may be used to ensure the text displays correctly.

If you don’t see the language you’re looking for, or if you have a specific request, please feel free to contact me through Chat with Us. I’ll be happy to check what is possible for your video.

Yes! Specific clips from the sample videos can be changed or replaced.

Custom clip changes may require additional editing time and fees. If so, I’ll always let you know before proceeding.

Yes! You’re welcome to request different background music

Depending on the selected music, the final video length may become slightly shorter.

If your requested music requires extending the video length or adding extra scenes, I’ll always discuss any additional cost with you first

You can write the pronunciation details directly in the Order Form.

You can also type the pronunciation phonetically.

Example: “Kyan = Ryan with a K”

Yes! The characters can say your child’s name or your loved one’s name in the video.

Examples:

• “Happy 6th Birthday, Stella!”
• “Hi, Stella & Mia!”

Yes! If you purchase a personalized video, basic personalization such as names, birthday messages, and “Merry Christmas” can be included.

You can also request to add or edit words or sentences beyond the default script.

Please note that an additional fee may apply depending on the scope of the requested changes.

Yes! You can choose from different options, including characters, parks, cruise versions, Christmas versions, Halloween versions, and more.

If your preferred option is not listed, simply select “Others” and type it in.

If you would like to check whether your preferred option is available, please contact me through Chat with Us.

Currently available characters include:

• Mickey & Minnie
• Mickey
• Minnie
• Woody & Buzz
• Spiderman
• Stitch
• Bluey
• Elsa
• and more

If you are looking for a specific character, please contact me through Chat with Us.

Yes! If you’d like to purchase both gender versions, please contact me through Chat with Us.

I’ll send you a discounted purchase link for both versions.

Yes! Twin gender reveal videos can be created

Yes! Ultrasound photos can be added to make the reveal feel even more special

Yes! You can send the gender result through a friend or by email without personally viewing it.

I’ll check the result myself and create the video accordingly.

The final video thumbnail and title will be delivered in a way that does not reveal the gender.

Yes! However, I highly recommend placing your order before you officially find out the gender.

If you submit all information except the gender in advance, I can prepare most of the video beforehand.

Once you receive the gender result, simply send me the final gender information and I’ll complete the remaining part as quickly as possible.

The first draft is usually delivered within 24–48 hours for most orders.

In many cases, it may be delivered even sooner depending on the schedule.

Holiday seasons may take slightly longer.

Yes! If you need your video urgently, please select Rush My Order when filling out the Order Form after purchase.

If you need it even faster than the stated 12–24 hour rush delivery time, please contact me through Chat with Us first. I’ll check whether your requested delivery time is possible and get back to you as quickly as possible.

I’ll do my very best to help deliver it within the time you need

Rush orders are guaranteed to be delivered within 12–24 hours.

If you need it even faster than 12–24 hours, please contact me through Chat with Us before ordering.

Delivery time may vary depending on current workload, level of customization, and revision requests.

Yes. Minor revisions are still included.

However, very large changes after delivery may require a little extra editing time.

Yes. Because Rush Orders require priority scheduling and editing, an additional fee may apply. I’ll always explain the details clearly in advance.

Yes. A preview / first draft will always be shared before final delivery.

Final videos are usually delivered via a Google Drive download link.

A simple guide on how to watch the video on your TV will also be included.

Yes. Minor revisions are included before final delivery.

Examples include text corrections, pronunciation adjustments, and small edits.

Requests that require significant scene changes, additional customization, or extra editing time may incur an additional fee.

If additional fees are required, I’ll always explain them and provide a separate payment link before proceeding.

Small adjustments are totally fine.

However, large scene replacements or major customization changes may require additional editing fees due to the time involved.

These videos are personalized/custom-made products, so the final video is created after your order information is submitted.

Yes! You can view sample videos here:

• Trip Reveal Video Samples
• Gender Reveal Video Samples
• Baby Announcement Video Samples

If you don’t see the sample you’re looking for, or if you’re looking for a different theme, please contact me through Chat with Us. I’ll be happy to check what’s available for your request.

Yes! The final video will be delivered as an MP4 file.

You can upload the file to YouTube and watch it on your TV.

A detailed TV viewing guide will also be included together with your final delivery.

Yes! However, upload availability may vary depending on the video and platform.

In some cases, music copyright restrictions may prevent direct uploads.

For Facebook and Instagram, I generally recommend sharing the video through a YouTube link rather than direct upload.

TikTok uploads usually work without issues.

Because each video is created specifically for your order, refunds are not available once editing has started.

As these are digital products, refunds are not available once the final video has been delivered.

Instant Download products are also non-refundable and cannot be canceled once purchased.

If you have any questions before ordering, please feel free to contact me. I’m always happy to help clarify anything before you place your order.

Because personalized/custom videos are specially created for each order, cancellations or refunds may not be possible once editing has started.

Please also note that Instant Download products cannot be canceled once the order has been placed due to the digital nature of the product.

• Disney Trip Reveals
• Disney Cruise Reveals
• Gender Reveal Videos
• Birthday Surprise Videos
• Christmas Surprise Reveals
• Baby Announcements

If the type of video you want is not listed above, please contact me through Chat with Us.

Please feel free to message me anytime through Chat with Us.

If you do not receive an immediate response, please leave your email address and I will get back to you via email within 24 hours.